Business Transformation, Process Improvement
The focus was on improving business processes of Office of Acquisition Management (AM) in Federal Acquisition Service (FAS) at the General Services Administration (GSA). The client wanted to know:
- What are the current pain points as expressed by users (customers, internal stakeholders, and contract holders)?
- Where can AM be more in line with the FAS strategic goals?
- What are the bottlenecks in the business processes?