Service Management
- Customer Satisfaction
- Increased Availability
- SLA Maintenance
- Security Management
Demonstrated Experience
- Proactive Infrastructure & Application monitoring
- Adherence to Global Standards such as ISO, NIST, COPC, HIPPA etc…
- Integrated Service Desk for Applications & Infrastructure Services
- Multi Partner Service Integration as a Service
Benefits
- Least Disruptions to Business Operations
- Increased Customer Satisfaction
- Reduced Security Incidents
- Reduced Technical Debt
What is it?
Customer Satisfaction
Application Availability
SLA Maintenance
Security Management
Demonstrated Experience
- Implemented proactive monitoring for applications
- Implemented continuous monitoring using NIST standards
- Established Tier-2 and Tier-3 service desks
- Collaborated with a diverse set of stakeholders Integrated Service
Benefits
- Minimized disruptions to Business Operations
- Increased customer satisfaction
- Reduced Security Incidents
- Reduced Technical Debt